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Cvent

Cvent Integration Guide

Overview

This guide explains how to connect Bridged with Cvent to read event content including event details, session information, speaker profiles, attendee data, and exhibitor information. The integration supports reading this data for activation, qualification, and nurture playbooks where event context is needed to power conversational agents.

Cvent is a leading event management platform for conferences, trade shows, and virtual/hybrid events. It offers REST APIs for programmatic access to event data .

Primary Use Case: Read Event Content

For Bridged's event experience integrations, the primary use case is reading event-related data, including:

Data Type

Use in Bridged

Event details

Context for event-specific conversations

Session information

Answer attendee questions about schedules

Speaker profiles

Provide speaker bios and session info

Attendee/Contact data

Personalize outreach and qualification

Exhibitor information

Support exhibitor-related queries

Prerequisites

Before starting, ensure you have:

  • A Cvent account with REST API access enabled

  • A Cvent user with Admin permissions to create API workspaces

  • Access to the Cvent Developer Portal (developer-portal.cvent.com)

Note: REST API access must be enabled for your account. If you don't see REST API options in your Admin menu, contact Cvent Support to enable API access for your account.

Step 1: Create an API Workspace in Cvent

The workspace defines what data your integration can access .

  1. Log in to your Cvent account.

  2. Click the App Switcher (blue button in the top right) → Admin.

  3. Navigate to Integrations → REST API.

  4. A new Developer Management tab will open. Click Manage API Access.

  5. Click Create Workspace.

  6. Enter a Workspace Name (e.g., Bridged Integration).

  7. Under Scopes, select Custom and choose the following read scopes:

Scope

Purpose

event/events:read

Read event details

event/sessions:read

Read session schedules

event/speakers:read

Read speaker profiles

event/contacts:read

Read attendee/contact data

event/attendees:read

Read attendee registrations

event/custom-fields:read

Read custom event fields

exhibitor/exhibitors:read

Read exhibitor information

budget/budget-items:read

Read budget data (if needed)

survey/surveys:read

Read survey data (if needed)

  1. Click Save.

Note: Scopes control which data domains your integration can access . Selecting only read scopes ensures Bridged cannot modify your Cvent data.

Step 2: Create an OAuth Application

For server-to-server integration, create an OAuth application in Cvent Developer Portal .

  1. Navigate to the Cvent Developer Portal.

  2. Click Create Application.

  3. Fill in the application details:

Field

Value

Application Name

Bridged Integration

Application Type

Machine to Machine (for server-to-server)

  1. Under Scopes, select the same read scopes you configured in your workspace.

  2. Click Save.

  3. Copy and save the following credentials:

Credential

Description

Client ID

Your application's unique identifier

Client Secret

Your application's secret key

Important: The Client Secret is shown only once. Store it securely.

Step 3: Determine Your Cvent Region

Cvent has different API endpoints depending on your account region :

Region

API Base URL

OAuth Token URL

North America

https://api-platform.cvent.com

https://api-platform.cvent.com/oauth/token

Europe

https://api-platform-eur.cvent.com

https://api-platform-eur.cvent.com/oauth/token

Sandbox

https://api-platform-sandbox.cvent.com

https://api-platform-sandbox.cvent.com/oauth/token

To find your region, check your Cvent account URL or contact your Cvent administrator.

Step 4: Configure Bridged to Connect to Cvent

  1. Log in to your Bridged dashboard.

  2. Navigate to the Integrations section. If you do not see this section, contact support@bridged.media.

  3. Click Cvent → Connect Account.

  4. Select OAuth 2.0 Client Credentials as your authentication method.

  5. Enter the following credentials:

Field

Description

Region

Select your Cvent account region (North America, Europe, or Sandbox)

Client ID

From the OAuth application you created

Client Secret

From the OAuth application you created

  1. Click Connect.

Bridged will automatically obtain an access token using the OAuth 2.0 Client Credentials grant type .

Step 5: Configure Sync Settings

Once connected, configure the following:

Setting

Options

Description

Data objects

Events, Sessions, Speakers, Contacts, Attendees, Exhibitors

Which event data to read

Sync frequency

Hourly, Daily, Weekly

How often to refresh event data

Historical data

Days to look back (e.g., 30, 90, 365)

Sync events within date range

Event filter

Upcoming only, All, By specific event IDs

Which events to sync

Bulk sync limit: Each bulk operation is limited to 50 records per request. Cvent APIs typically support pagination with page sizes up to 200 records .

Step 6: Reading Event Data from Cvent

Bridged uses Cvent's REST API to read event content. Below are the key API endpoints Bridged accesses.

List Events

Retrieves a list of events in your Cvent account :

text

GET /events

Bridged uses this to:

  • Identify which events to sync

  • Get event IDs for subsequent detail calls

  • Filter by date range and status

Get Event Details

Retrieves detailed information for a specific event:

text

GET /events/{eventId}

Returns event metadata including dates, location, description, and custom fields.

List Sessions

Retrieves sessions for a specific event:

text

GET /events/{eventId}/sessions

Returns session details including titles, descriptions, start/end times, speaker assignments, and session tracks .

List Speakers

Retrieves speaker profiles:

text

GET /events/{eventId}/speakers

Returns speaker names, bios, company affiliations, and associated sessions.

List Contacts/Attendees

Retrieves attendee and contact information:

text

GET /contacts
GET /events/{eventId}/registrations

Returns attendee profiles including names, email addresses, company, and custom registration fields .

List Exhibitors

Retrieves exhibitor information for an event:

text

GET /events/{eventId}/exhibitors

Returns exhibitor names, booth numbers, descriptions, and contact information .

Pagination and Rate Limits

Cvent APIs use pagination to manage large result sets:

Parameter

Description

limit

Maximum records per page (default 100, max 200)

offset

Starting record position

Bridged automatically handles pagination to retrieve complete datasets .

Note: Cvent API rate limits vary by plan. Bridged implements exponential backoff and retry logic with up to 5 attempts for failed requests .

Step 7: Test the Integration

  1. In Bridged, go to Integrations → Cvent → Test Connection.

  2. Verify that the OAuth token can be obtained successfully.

  3. Run a test sync to retrieve a list of events from your Cvent account.

  4. Select a specific event and verify that sessions, speakers, and attendees are retrieved correctly.

  5. Check the Bridged dashboard to confirm event data appears.

Common Use Cases

Playbook

How Event Data Is Used

Activation

Read event attendee lists to trigger pre-event reminders and logistics information via WhatsApp

Qualification Agent

Read attendee registration data and session attendance to inform lead scoring and qualification conversations

Nurture & Conversion

Read session and speaker information to provide context for post-event follow-up conversations

Example Conversation Powered by Cvent Data

When an attendee asks "What sessions are happening tomorrow?", Bridged:

  1. Reads session data from Cvent for the specific event

  2. Filters sessions by date

  3. Provides the answer conversationally

When a lead asks "Is the keynote speaker still Jane Smith?", Bridged:

  1. Reads speaker profiles from Cvent

  2. Confirms speaker details

  3. Responds with accurate, up-to-date information

Rate Limiting & Performance

  • Rate limits depend on your Cvent API plan, not on Bridged

  • Pagination: Maximum 200 records per page

  • Recommended page size: 50-100 records for optimal performance

  • Retry logic: Failed requests are retried up to 5 times with exponential backoff

  • Bulk operations: Maximum 50 records per request

Security & Permissions

  • Bridged uses OAuth 2.0 Client Credentials for authentication

  • Only read scopes are required for event content access

  • Credentials are encrypted and never stored in plain text

  • All API calls are made over TLS 1.2+

  • You can revoke access at any time by deleting the OAuth application in Cvent Developer Portal

Required Scopes Summary

Scope

Required for

event/events:read

Reading event details

event/sessions:read

Reading session schedules

event/speakers:read

Reading speaker profiles

event/contacts:read

Reading attendee/contact data

event/attendees:read

Reading registration data

exhibitor/exhibitors:read

Reading exhibitor information

Troubleshooting

Issue

Likely cause

Solution

Connection fails

Invalid Client ID or Secret

Verify credentials in Cvent Developer Portal

Token generation fails

Wrong region selected

Confirm your account region (NA/EU/Sandbox)

No events returned

Missing event/events:read scope

Add the scope in your workspace and OAuth application

No sessions returned

Missing event/sessions:read scope

Add session read scope to workspace

Rate limiting (429)

Too many API calls

Reduce sync frequency; Cvent rate limits vary by plan

Pagination incomplete

Page size too large

Use page size of 50-100 records

"API access not enabled"

REST API not enabled for account

Contact Cvent Support to enable API access

Common Error Messages

Error

Solution

invalid_client

Client ID or Client Secret incorrect

unauthorized

Missing required OAuth scopes

404 Not Found

Wrong API endpoint or region

403 Forbidden

Workspace does not have required scopes

Support

For integration support, contact your Bridged account manager or email support@bridged.media.

For Cvent-specific questions: