Bridged enables agentic workflows that help event teams convert audience intent into commercial outcomes without adding operational load.
Everything is managed from the Bridged dashboard, but this guide gives you a clear understanding of how to configure, manage and maintain the core parts of your setup — from domains, content sources and screens to tools, integrations and workflow behaviour.
Use this guide when you need to understand how Bridged is set up, how different components work together, or how to make changes safely once a workflow is live.
Who this guide is for
This guide is for anyone involved in setting up, managing, or reviewing Bridged, including:
Technical teams managing domains, scripts and integrations
Marketing and event teams managing journeys, content and CTAs
Operations teams managing FAQs, support workflows and approved information sources
Commercial teams reviewing intent capture, sponsor value or lead routing workflows
You do not need to read everything in order. Use the section that matches the task you are trying to complete.
What you can find in this guide
Setup
How to configure domains and install LoaderJS so Bridged can run on the right website environments.
Use this section if you need to add a domain, connect a website, or understand the technical setup required before a workflow goes live.
Collections
How to create and manage the approved content sources Bridged can use.
Use this section if you need to connect website pages, FAQs, agendas, speaker profiles, exhibitor information, uploaded documents or other source material.
Screens
How to manage the visual components users see when interacting with Bridged.
Use this section if you need to configure welcome screens, prompts, calls to action, end screens or other reusable experience elements.
Tools
How to create and configure the experiences users interact with across channels such as website, email, WhatsApp or app environments.
Use this section if you need to set up a knowledge tool, polling tool, qualification workflow or other configured experience.
AI Lab
How to manage the behaviour rules that shape how tools respond.
Use this section if you need to configure tone, response structure, fallback behaviour, guardrails or reusable engine settings.
Integrations
How Bridged connects with the systems event teams already use, including CRM, marketing automation, messaging, registration, analytics, event platforms and commercial systems.
Use this section if your workflow depends on reading, writing, syncing or triggering data across another system.
Need something not covered?
If you cannot find what you need, contact your account manager or customers@bridged.media