The screenshot displays the Bridged User Guide interface, which is designed to help users configure, manage, and optimize agentic workflows for commercial outcomes. On the left side, there is a vertical navigation menu with options such as Dashboard, Agents, Draft, Screens, Collections, Websites, AI Labs, Leads, Settings, and Logout. The 'Agents' section is expanded, showing sub-options like Dashboard and Draft. The main content area on the right is titled 'Agents | New Agent' and is part of a multi-step process with tabs labeled Goal, Define, and Design. The 'Goal' tab is active, and users can select from different agent types such as Knowledge Agent, Polling Agent, Qualification Agent, and Data Explorer Agent, each with a brief description. At the bottom, there are 'Previous' and 'Next' buttons for navigation. The user profile section at the bottom left shows 'Bridged Admin' with an email address.

Getting Started with Bridged

Bridged User Guide

Introduction

Overview

The screenshot displays the 'Domains' section of the Bridged Media platform, where users can manage their integrated domains. At the top, there is a '+ Add Domain' button for adding new domains. Below, a table lists existing domains with columns for 'Domain URL', 'Active Pages', 'Verification status', and 'Actions'. Each domain entry includes a URL with an external link icon, the number of active pages with a 'View' link, a 'Verified' status, and action icons for settings and deletion. The sidebar on the left includes navigation options such as Dashboard, Agents, Screens, Collections, Websites, Domains, Pages, and AI Labs. At the bottom, there are options for Leads, Settings, and Logout, along with the user profile information.

Domain Setup Guide

The screenshot displays a webpage from Bridged Media, showcasing their AI-native workflow solutions. The main section features a headline 'Build AI-native workflows that convert interest into demand' with a subheading explaining the operational system's benefits. A prominent 'See it in action' button is located below the text, inviting users to explore further. The navigation bar at the top includes links to 'Home,' 'Our Solutions,' 'Our Approach,' 'Pricing,' 'About Us,' 'Resources,' and a 'Get a demo' button. The page footer highlights trust from over 50 global brands with logos displayed. On the right side, the browser's developer tools are open, showing the 'Elements' tab with HTML code, including a script tag for 'bridged-agent.js' from 'https://loader.bridged.media'.

Bridged LoaderJS Integration Guide

Setup

The screenshot displays the 'Collections' page of the Bridged Media platform, where users can manage content collections. At the top, there is a 'Create Collections' button in purple, allowing users to add new collections. Next to it is a 'Filter by Agent' dropdown for filtering collections by specific agents. Below, several collection cards are shown, each with details such as the collection name, bucket type (e.g., Knowledge Agent), number of pages, media documents, categories, and status. Each card also includes a trash icon for deletion and a status indicator showing 'CTAs Created' with a date. The left sidebar contains navigation options including Dashboard, Agents, Screens, Collections, Websites, AI Labs, Engines, Fine Tuning, Leads, Settings, and Logout. The user profile section at the bottom left shows the user's name and email.

How to create a collection

Knowledge agent Collection

The 'End Screen' section of Bridged Media displays a list of end screens with details such as the screen type and the number of active agents. The interface includes a sidebar on the left with navigation options like Dashboard, Agents, Screens, Engagements, AI Engagements, CTA, End Screens, Draft, Collections, Websites, AI Labs, Leads, Settings, and Logout. The main area shows two end screens titled 'Thank you' and 'Thanks you!' with their respective end screen types set to 'Default' and the number of active agents listed. Each screen entry includes icons for editing, copying, and deleting, located at the bottom left of each entry. A 'Create Endscreen' button is located at the top left of the main area, and a search bar is at the top right. The right panel provides a summary of a selected end screen with similar details.

The screenshot displays the 'Engagements' section of the Bridged platform, which is used for managing and optimizing digital content interactions. The interface shows a list of engagement items, each with details such as the engagement question, type (Poll or Slider Poll), number of active agents, status (Approved), and date. Each engagement item includes options for editing, duplicating, or deleting, located at the bottom left of each item. The left sidebar contains navigation links to other sections like Dashboard, Agents, Screens, AI Engagements, CTA, End Screens, Draft, Collections, Websites, AI Labs, Leads, Settings, and Logout. A 'Create Engagement' button is prominently placed at the top center, allowing users to add new engagements. A search bar is available at the top right for quick access to specific engagements.

Engagements

The 'AI Engagements' screen in the Bridged Media platform displays a list of AI-generated engagements. The main table includes columns for Title, Engagement Type, Active Agents, Approval Status, Approval Status By, Created Date, and Actions. Each row represents an engagement with details such as the title and a link, the type of engagement (e.g., Reader Assistant), the active agent (e.g., BE Blog), and the approval status which is marked as 'Approved' and automated. The Created Date column shows when each engagement was created. The Actions column contains icons for editing, refreshing, and deleting engagements. A search bar at the top right allows users to search by URL. The left sidebar includes navigation options like Dashboard, Agents, Screens, Engagements, AI Engagements, CTA, End Screens, Draft, Collections, Websites, AI Labs, Leads, Settings, and Logout. Pagination controls are at the bottom of the table.

AI Engagements

The screenshot displays the 'CTA' section of the Bridged platform, where users can manage Call to Action (CTA) elements. At the top, there is a '+ Create CTA' button for adding new CTAs, located on the left. A dropdown menu labeled 'Filter by Agent' allows users to filter CTAs by specific agents. Below, several CTA cards are displayed, each containing details such as the title, CTA type, number of active agents, status, and date. Each card includes icons for editing, duplicating, and deleting the CTA, located at the bottom left of each card. The right side of each card features a preview of the CTA with a 'Sign Up' or 'Download the handbook' button. The left sidebar contains navigation options including Dashboard, Agents, Screens, Engagements, AI Engagements, Collections, Websites, AI Labs, Leads, Settings, and Logout. The user profile section is at the bottom left, showing the user's email and role.

CTAs

The 'End Screen' interface in Bridged Media allows users to manage end screens for digital content. At the top, there is a '+ Create Endscreen' button for adding new end screens, and a dropdown menu labeled 'Filter by Agent' for filtering the list. A search bar is located in the upper right corner for quick navigation. The main area displays a list of end screens with details such as the title ('Thank you', 'Thanks you!'), end screen type (Default), and the number of active agents. Each entry includes icons for editing, duplicating, and deleting, located at the bottom left of each card. The date of creation or modification is shown at the bottom right. The left sidebar contains navigation links to Dashboard, Agents, Screens (expanded to show End Screens), Engagements, AI Engagements, CTA, Draft, Collections, Websites, AI Labs, Leads, Settings, and Logout. The user profile section at the bottom left displays the user's name and email.

Endscreens

Screens

The screenshot displays the 'Agents' page of the Bridged Media platform, where users can manage AI agents. At the top, there is a '+ Create Agent' button for adding new agents, located on the left. Next to it are options for viewing agents in different formats and applying filters, with a notification indicating two active filters. Below these, there are buttons labeled 'All Agents' and 'DEMO', along with an option to '+ Add New Folder' for organizing agents. The main section is a table with columns titled 'Title', 'Agent Type', 'Domain', 'Domain Type', 'Placement type', 'Scheduling', 'Created Date', and 'Actions', but it currently shows 'No Agents' indicating no agents are listed. The left sidebar includes navigation options such as Dashboard, Draft, Screens, Collections, Websites, AI Labs, Leads, Settings, and Logout. The user profile is displayed at the bottom left with the name 'Bridged Admin' and an email address.

Website KA

The screenshot displays the 'Agents | New Agent' page within the Bridged Media platform, specifically focusing on the creation of a Knowledge Agent. The interface is divided into sections for different agent types, such as Drafter Agent, SEO Agent, Rule Checker Agent, and Knowledge Agent, among others. Each agent type is accompanied by a brief description of its functionality. The Knowledge Agent is highlighted, with a description stating it offers AI-powered Q&A interfaces for exploring reports, articles, and databases interactively. The page includes a navigation sidebar on the left with options like Dashboard, Agents, Draft, Screens, Collections, Websites, AI Labs, Leads, Settings, and Logout. At the bottom of the page, there are 'Cancel' and 'Next' buttons for navigation.

Email KA

The screenshot displays the 'Agents | New Agent' page within the Bridged Media platform, specifically focusing on the 'Goal' step of creating a new agent. The interface is divided into sections for different agent packs: Automate Pack, Engage Pack, and Monetize Pack. Each section contains various agent options such as Drafter Agent, SEO Agent, Rule Checker Agent, Smart Reading Agent, Polling Agent, Data Explorer Agent, Knowledge Agent, Smart Offerwall Agent, Advertiser Ad-On Agent, and Qualification Agent. Each agent is accompanied by a brief description of its functionality. The page includes navigation steps at the top labeled as Goal, Define, Design, and Publish, indicating the process flow for creating an agent. At the bottom, there are 'Cancel' and 'Next' buttons, with 'Next' highlighted in purple, located at the bottom right corner. The left sidebar contains navigation options like Dashboard, Agents, Draft, Screens, Collections, Websites, and AI Labs, along with user account details at the bottom.

Whatsapp KA

The screenshot illustrates 'The Culinary Architecture of Knowledge Agents,' using a culinary analogy to explain how Collections, Engines, and Agents work together. On the left, a bookshelf labeled 'KA Collection: The Recipe Book' contains articles, PDFs, and web pages, representing the knowledge base. In the center, a kitchen setup labeled 'KA Engine: The Chef’s Instructions' symbolizes the logic layer that controls the agent's tone, personality, and conversation rules, with elements like an instruction set, tone and personality, conversation rules, response logic, and guardrails and policies. To the right, a waiter holding a tray represents the 'Knowledge Agent: The Waiter,' which is the front-facing interface managing conversation flow and delivering answers. On the far right, 'Multi-Channel Deployment' is depicted with icons for website chat, email, WhatsApp, and voice caller, indicating the delivery of answers across multiple platforms.

Create a Knowledge Agent

The screenshot displays a polling interface from Bridged Media, asking users to identify the biggest hurdle for their awards cycle. The question is 'What is the biggest hurdle for your awards cycle?' with the instruction to 'Choose the best option.' Four options are provided: A) Entrants starting but not finishing submissions, B) Operational overload during deadline weeks, C) Lack of data to keep sponsors engaged year-round, and D) Manual entry management is slowing us down. The poll is presented in a white box with a purple border, located centrally on the screen. The Bridged logo is visible at the top right of the poll box. The background shows a blurred image with text promoting Bridged Media's services, including a green 'Schedule a demo' button on the left and a 'Get a demo' button on the right. The bottom of the screen displays logos of trusted event brands.

Create a Polling Agent

Agents

The screenshot displays the 'Agents | Overview' page of the Bridged platform, focusing on the performance metrics of a knowledge agent. At the top, there is a notification indicating that data is being generated. Below, the 'Overview of the agent' section shows key metrics from the past month, including 56,007 screen loads, 694 screen impressions, 493 questions asked, 41 seconds average time spent, and 103 conversions. The 'Solar & Storage Live London 2026' event is listed with options to view all activities and refresh FAQs. A timeline graph visualizes total screen impressions over a specified period, with a dropdown to adjust the timeline and metric type. On the right, there are buttons for chat history, settings, and other actions. The left sidebar includes navigation links for Dashboard, Draft, Screens, Collections, Websites, AI Labs, Sponsors, Leads, Settings, and Logout.

Website KA overview

Knowledge agent performance

The screenshot displays the 'Agents Overview' page of the Bridged platform, focusing on agent performance metrics. At the top, there is a notification indicating that data is being generated. Below, the agent's details are shown, including the Agent ID and creation date, with an option to view all activities. Key metrics are displayed, such as Screen Loads (5366), Screen Impressions (3322), Engagements (409), Average Time Spent (23 seconds), and Conversions (29). A dropdown menu allows selection of the time period for these metrics, currently set to 'Past Month'. A 'Live Preview' button and an 'Actions' menu are located on the right. Below the metrics, a timeline graph visualizes the total screen impressions over the selected period. The left sidebar contains navigation options including Dashboard, Agents, Draft, Screens, Collections, Websites, AI Labs, Leads, Settings, and Logout.

Polling agent performance

The screenshot titled 'Mastering A/B Testing' outlines a four-step process for conducting A/B tests. Step 1 is 'Create and Configure,' where users start a new test and set start/end dates for the original Agent (Variant A). Step 2 is 'Customize Variant B,' which involves changing visuals, placement, or engine settings while keeping the core identity locked. Step 3 is 'Automatic 50/50 Traffic Split,' where visitors are randomly assigned and 'stuck' for a consistent experience. Step 4 is 'Compare Performance Metrics,' which involves tracking impressions, questions, and conversions side-by-side to determine the winner. A critical rule at the bottom advises testing one variable at a time to ensure clear, actionable results.

AB Test

Agents performance

The screenshot displays the 'AI Lab' section of the Bridged Media platform, specifically focusing on engine management. At the top, there is a button labeled '+ Build Your Engine' in purple, located on the upper left side, allowing users to create new engines. Below, the section is divided into 'System default engine' and 'Your custom engines'. The 'System default engine' includes the 'Default Polling Engine' and 'Default KA Engine', each with their respective engine types and dates. The 'Your custom engines' section lists various custom engines such as 'KA for Bridged Events', 'test-intent', 'Awards EN Launch', and others, each displaying the engine type, date, and icons for editing, duplicating, and deleting. The left sidebar contains navigation options including Dashboard, Agents, Screens, Collections, Websites, AI Labs, Engines, and Fine Tuning. At the bottom of the sidebar, there are options for Leads, Settings, and Logout, along with the user profile information.

Create a Polling engine

The screenshot displays the 'AI Lab' section of the Bridged Media platform, specifically focusing on the 'Engines' feature. The interface is divided into two main sections: 'System default engine' and 'Your custom engines'. The 'System default engine' section lists the 'Default Polling Engine' and 'Default KA Engine', each with their respective engine types and dates. The 'Your custom engines' section showcases various custom engines such as 'KA for Bridged Events', 'test-intent', 'Awards EN Launch', and others, each labeled with their engine type, date, and options to edit, duplicate, or delete, represented by icons. A purple '+ Build Your Engine' button is located at the top left of the main content area. The left sidebar includes navigation options like Dashboard, Agents, Screens, Collections, Websites, AI Labs, Engines, and Fine Tuning. The user profile section at the bottom left shows the admin's email and settings options. A search bar is present at the top right, along with a 'Learn more' link.

Create a Knowledge Agent engine

The screenshot illustrates the concept of 'Architecting the AI Brain: The Power of the Engine' within the AI Lab feature of Bridged Media. It highlights four key components: 'The Agent’s Brain,' which is a set of instructions defining the personality and rules for the AI agent; 'The Framework for Expertise,' which guides the AI on content generation and knowledge application; 'Total Brand Alignment,' ensuring interactions match specific tone and style; and 'Deep Contextual Relevance,' which ties AI directly to the content it appears on. Additionally, 'Results-Oriented Design' is emphasized, focusing on achieving outcomes like engagement or lead capture. The central image depicts a brain inside a machine, symbolizing the AI engine, surrounded by icons representing each component.

Engines

The screenshot illustrates the AI Fine-Tuning process titled 'The Continuous Evolution Loop' aimed at improving AI engines through user feedback and outcomes. It features a cyclical flowchart with six steps: 1) 'Collect & review feedback' involves gathering user signals like star ratings and comments. 2) 'Qualitative input' focuses on reviewing text comments to understand context and AI errors. 3) 'Analyse patterns' identifies themes and gaps affecting accuracy. 4) 'Create a new engine version' uses feedback to refine AI instructions and knowledge. 5) 'Fine-tuning job' runs the process to validate the updated engine. 6) 'Deploy & learn' launches the improved engine and continues feedback collection. The left side explains the concept of fine-tuning, emphasizing continuous improvement in accuracy and user experience. At the bottom, benefits such as more accurate responses and higher user satisfaction are highlighted.

Fine tuning

AI Labs

The screenshot illustrates the integration capabilities of Bridged, highlighting its connectivity with various tools used by event teams. At the center is the Bridged logo, surrounded by icons representing different categories of integrations. These categories include Marketing & CRM, Data & Customer Infrastructure, Identity & Registration, Automation & Custom Infrastructure, Messaging & Conversation, Event Experience, and Monetisation & Commercial. Each category is connected to the central logo with lines, indicating integration. The top of the screen features a statement about Bridged's ability to connect with tools for running, marketing, managing, and measuring events.

Salesforce

The screenshot features the logos of Bridged and HubSpot, indicating a partnership or integration between the two platforms. Bridged Media provides AI-driven solutions for optimizing digital content and audience interaction, while HubSpot is known for its marketing and CRM capabilities. The image suggests a collaboration that enhances marketing and CRM functionalities through AI integration, streamlining operations, and improving audience engagement.

HubSpot

Eloqua

Marketo

Adestra

Marketing and CRM

Whatsapp integration

Twilio

Salesforce Messaging

Email

Messaging and Conversation

Segment

Salesforce Data Cloud

Snowflake

Data and Customer Infrastructure

Cvent

Grip

swapcard

ExpoFP

vFairs

Map Your Show (MYS)

Social Tables (by Cvent)

Mapsted

Whova

Bizzabo

Webex Events (formerly Socio)

Eventzilla

Moments Platform

Cadmium's Eventscribe

Planning Pod

Sessionboard

Event Experience

Auth0

SAP Customer Data Cloud (formerly Gigya)

cvent Registration

Identity and Registration

Stripe

Zuora

Chargebee

Monetization and Commercial

Zapier

Automation and Custom Infrastructure

The screenshot displays the 'Integrations' section of the Bridged platform, specifically focusing on 'Webhooks'. The main area lists existing webhooks with columns for 'Title', 'Endpoint URL', 'Created', 'Updated', and 'Actions'. There is one entry titled 'Prod Test #1' with a corresponding endpoint URL, creation date, and update date. The 'Actions' column includes icons for editing and deleting the webhook. At the top right, there is a red '+ Create Webhook' button for adding new webhooks. The left sidebar contains navigation options including 'Dashboard', 'Agents', 'Screens', 'Collections', 'Websites', 'AI Labs', 'AB Tests', 'Leads', and 'Settings', with sub-options for 'Profile', 'Team', 'Security', and 'Integrations'. The user profile section is at the bottom left, displaying the user's name and email.

Category	Description
🛠️ New Account Setup	Create a Meta Business Portfolio and WhatsApp Business Account (WABA) to manage your business presence.
🔌 Bridged Setup (One-Click Integration)	Connect your Meta and WhatsApp Business accounts to Bridged.
🔥 Account Warm-Up	Gradually increase message volume to build trust with Meta and maintain a healthy account.
💯 Opt-In Policies & Best Practices	Follow Meta’s messaging policies and best practices for a positive customer experience.